Customer Service Representative - Seasonal (English)

Unifin, Inc; Niles (IL); A distancia; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

Unifin Inc. is seeking a Banking Customer Service Representative - Seasonal to handle inbound calls in a financial services setting. You will remain empathetic and professional, resolving customer inquiries and escalating issues when necessary.

The role requires strong communication skills, at least 1 year in a BPO environment, and fluency in English and Spanish. Work-from-home setup is required with specified hardware and reliable internet access.

Formación

• At least 1 year of BPO experience.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Fluency in English and Spanish is required.

Responsabilidades

• Handle inbound calls from customers in a Banking/Financial services environment.
• Resolve issues and inquiries with empathy and professionalism.
• Ensure queries are answered promptly and accurately to customer satisfaction.
• Address concerns via email, chat, or social channels as needed.

Conocimientos

Customer service

Escalation handling

Communication

Bilingual English/Spanish

Educación

High school diploma

Descripción del empleo

Unifin Inc is a BPO company with multiple operations in North America, Latin America and Asia Pacific Region. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?

Be one of us, and be part of our success story!

Your role as a Banking Customer service representative - Seasonal

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.
• Ensure that customer queries are answered to their satisfaction and in a timely manner.
• Address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
• Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
• Accurate and complete information using our communication methods is needed for this role.

About You

• Have at least 1 year of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem-solving skills.
• Can fluently speak both English and Spanish

Temporary Work from Home Requirements:

Laptop or Desktop specs:

At least 2.0 GHz Processor (I5, I7 & up processor)

At least 16GB of RAM256 GB HD space with 20GB

Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise-canceling)

Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 2mbps

Hardwired into the PC/Laptop (wireless internet access not permitted)

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.