Bilingual Relationship Banking Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Associate Banker to represent the brand with hospitality, delivering banking solutions and technology-enabled service. You will build trusted relationships and share product knowledge to help clients meet their financial goals.

You will deliver attentive service, greet clients, and support account servicing, including opening new accounts, while following regulatory requirements. This role emphasizes teamwork and exceptional client experiences.

Qualifications

• Client-first mindset with genuine care and courtesy.
• Ability to build trusted relationships with clients.
• Strong communication to understand and assist clients.
• Skilled in resolving issues with attention to detail.
• Collaborative teamwork to deliver seamless service.
• Willingness to quickly learn products, services, and procedures.
• Experience in customer service.
• Bilingual in English and Spanish.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client-first

Relationship building

Effective communication

Problem resolution

Team collaboration

Product knowledge

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in New York seeks an Associate Banker to represent the brand with hospitality, delivering banking solutions and technology-enabled service. You will build trusted relationships and share product knowledge to help clients meet their financial goals.

You will deliver attentive service, greet clients, and support account servicing, including opening new accounts, while following regulatory requirements. This role emphasizes teamwork and exceptional client experiences.