Associate Relationship Banker: Elevate Client Experiences

J.P. Morgan; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care

Retirement plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in New York seeks an Associate Relationship Banker to welcome clients, provide thoughtful financial solutions, and uphold the bank's hospitality culture across branches.

You will engage customers in person and by phone, leveraging digital tools to enhance banking experiences and deepen relationships. In this role, you will learn products, adhere to regulatory requirements, and collaborate with a team of experts to address diverse financial needs.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer-service skills.
• Ability to resolve client issues with attention to detail while maintaining compliance.
• Willingness to work branch hours including weekends and some evenings.
• Experience in banking or financial services is a plus.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer experience

Communication skills

Issue resolution

Risk & compliance

Availability

Education

High school diploma or equivalent

College degree

Job description

JPMorgan Chase & Co. in New York seeks an Associate Relationship Banker to welcome clients, provide thoughtful financial solutions, and uphold the bank's hospitality culture across branches.

You will engage customers in person and by phone, leveraging digital tools to enhance banking experiences and deepen relationships. In this role, you will learn products, adhere to regulatory requirements, and collaborate with a team of experts to address diverse financial needs.