Bilingual Receptionist

Strategic Legal Practices, APC; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health, Dental, and Vision Insurance

Disability & Life Insurance

Paid Parking

Paid Time Off

Employee Referral Program

EAP (Employee Assistance Program)

Employee Discount Program

Hourly pay: $26-28/hr

Job summary

Strategic Legal Practices, APC in Los Angeles is seeking a bilingual client experience professional to be the welcoming, steady voice of the firm. This role goes beyond answering phones; you’ll ensure clients feel heard and cared during stressful moments, with prior legal office experience.

You’ll serve as the first point of contact for clients and other stakeholders, triage calls, schedule consultations, and support front-office operations while maintaining strict confidentiality and discretion.

Qualifications

• Excellent verbal communication and active listening skills.
• Discretion, reliability, and sound judgment.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

Skills

Empathy

Active listening

Verbal communication

Organizational skills

Multitasking

Discretion

Client-facing

Tools

Case management software

Job description

• Bilingual fluency (English/[specify language) - required

We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones - you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required.

Key Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

What We're Looking For

• Someone who genuinely enjoys helping people, even under pressure
• A calm, reassuring presence for clients navigating stressful legal matters
• Discretion, reliability, and sound judgment

Requirements

• Bilingual fluency (English/[specify language) - required
• Previous experience in a law firm or legal environment - required
• Proven ability to manage difficult conversations and strong personalities with composure
• Excellent verbal communication and active listening skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Familiarity with legal terminology, court procedures, and case management software a plus

Benefits

We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

• 401(k) with Employer Match - Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance - Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance - Financial protection for life's unexpected events.
• Paid Parking - Convenient and covered, so you can focus on your day.
• Generous Paid Time Off - Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program - Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) - Confidential resources for personal and professional support.
• Employee Discount Program - Access to exclusive savings on a variety of products and services.
• Compensation: $26-28/hr