Bilingual Receptionist

Strategic Legal Practices; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-Term disability

Long-Term disability

Life insurance

401(k) with Employer Match

Paid Parking

Paid Time Off

Employee Referral Program

EAP

Employee Discount Program

Job summary

Strategic Legal Practices is seeking a bilingual client experience professional to be the welcoming, steady voice for our law firm. You will handle phones, emails, and in-person interactions, ensuring clients feel heard during stressful life moments.

Prior legal office experience is required. You will triage calls, schedule consultations, and maintain strict confidentiality while delivering compassionate service across channels.

Qualifications

• Bilingual fluency in English and another language is required.
• Legal office experience is preferred and would help in handling sensitive client matters.
• Strong verbal communication and active listening are essential for client interactions.
• Discretion, reliability, and sound judgment are required in handling confidential information.
• Ability to stay organized and multitask in a fast-paced law office environment.

Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, and other callers.
• Handle calls involving offers, settlements, and case updates with professionalism and discretion.
• De-escalate and support upset or anxious clients with empathy and patience.
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions.
• Accurately triage and route calls to the appropriate attorney or paralegal.
• Schedule consultations, court calls, and follow-ups while maintaining confidentiality.

Skills

Bilingual fluency

Empathy

Verbal communication

Active listening

Discretion

Organizational skills

Tools

Case management software

Job description

We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required.

Key Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

What We're Looking For

• Someone who genuinely enjoys helping people, even under pressure
• A calm, reassuring presence for clients navigating stressful legal matters
• Discretion, reliability, and sound judgment

• Bilingual fluency (English/[specify language) — required
• Previous experience in a law firm or legal environment — required
• Proven ability to manage difficult conversations and strong personalities with composure
• Excellent verbal communication and active listening skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Familiarity with legal terminology, court procedures, and case management software a plus

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

• 401(k) with Employer Match – Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
• Paid Parking – Convenient and covered, so you can focus on your day.
• Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program – Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
• Employee Discount Program – Access to exclusive savings on a variety of products and services.
• Compensation: $26-28/hr