Bilingual Qualified Professional - I/DD Care Leader

Ryans Place LLC; Mint Hill (NC); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Training (CPR/First Aid)

Job summary

Ryan’s Place in Charlotte, NC, is seeking a compassionate Bilingual (English/Spanish) Qualified Professional to support individuals and families, supervise DSPs, and ensure Medicaid/state compliance. Fluency in English and Spanish is preferred, with extensive experience in I/DD populations and care coordination.

The role emphasizes documentation, reporting, and collaboration with MCOs, care managers, and leadership.

Qualifications

• > Fluent in English and Spanish; bilingual required
• < 2–3 years with I/DD population; 1–2 years in supervision preferred
• < Bachelor's degree in human services with 2 years full-time MH/DD/IDD experience
• < Bachelor's degree in a field other than human services plus 4 years full-time MH/DD/IDD experience
• < Master's in human services with at least 1 year MH/DD/IDD experience
• < Bachelor’s degree in Health or Human Services (per NCAC 10A NCAC .0104); AP in training may be considered
• < Proficiency with EHR systems, Microsoft Office, and Google Suite
• < Valid driver’s license, clean driving record, reliable transportation, and ability to pass background checks

Responsibilities

• Support individuals and families with assessments, care planning, and advocacy
• Provide direct support and training to Spanish-speaking families and staff as needed
• Supervise and mentor DSPs to ensure quality, compliant services
• Maintain accurate documentation, billing, and medical records
• Serve as the primary liaison with Managed Care Organizations (MCOs)
• Provide training, orientation, and ongoing support to care providers
• Prepare reports and communicate progress to families, Care Managers, and leadership

Skills

Bilingual English/Spanish

Strong organizational skills

Communication skills

Problem-solving

EHR proficiency

Education

Bachelor's degree in Human Services

Master's degree in Human Services

Bachelor's in Health or Human Services (AP/training may be considered)

Tools

EHR systems

Microsoft Office

Google Suite

Job description

Ryan’s Place in Charlotte, NC, is seeking a compassionate Bilingual (English/Spanish) Qualified Professional to support individuals and families, supervise DSPs, and ensure Medicaid/state compliance. Fluency in English and Spanish is preferred, with extensive experience in I/DD populations and care coordination.

The role emphasizes documentation, reporting, and collaboration with MCOs, care managers, and leadership.