Qualified Professional

Ryans Place LLC; Mint Hill (NC); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Training (CPR/First Aid)

Job summary

Ryan’s Place in Charlotte, NC, is seeking a compassionate Bilingual (English/Spanish) Qualified Professional to support individuals and families, supervise DSPs, and ensure Medicaid/state compliance. Fluency in English and Spanish is preferred, with extensive experience in I/DD populations and care coordination.

The role emphasizes documentation, reporting, and collaboration with MCOs, care managers, and leadership.

Qualifications

• > Fluent in English and Spanish; bilingual required
• < 2–3 years with I/DD population; 1–2 years in supervision preferred
• < Bachelor's degree in human services with 2 years full-time MH/DD/IDD experience
• < Bachelor's degree in a field other than human services plus 4 years full-time MH/DD/IDD experience
• < Master's in human services with at least 1 year MH/DD/IDD experience
• < Bachelor’s degree in Health or Human Services (per NCAC 10A NCAC .0104); AP in training may be considered
• < Proficiency with EHR systems, Microsoft Office, and Google Suite
• < Valid driver’s license, clean driving record, reliable transportation, and ability to pass background checks

Responsibilities

• Support individuals and families with assessments, care planning, and advocacy
• Provide direct support and training to Spanish-speaking families and staff as needed
• Supervise and mentor DSPs to ensure quality, compliant services
• Maintain accurate documentation, billing, and medical records
• Serve as the primary liaison with Managed Care Organizations (MCOs)
• Provide training, orientation, and ongoing support to care providers
• Prepare reports and communicate progress to families, Care Managers, and leadership

Skills

Bilingual English/Spanish

Strong organizational skills

Communication skills

Problem-solving

EHR proficiency

Education

Bachelor's degree in Human Services

Master's degree in Human Services

Bachelor's in Health or Human Services (AP/training may be considered)

Tools

EHR systems

Microsoft Office

Google Suite

Job description

Bilingual (preferred not required) Qualified Professional (QP)

Location: Charlotte, North Carolina
Salary: Competitive, negotiable based on experience

About Us

We are a mission-driven agency committed to supporting adults with Intellectual and Developmental Disabilities (I/DD). Guided by our E.P.I.C. values, Empowerment, Partnership, Integrity, and Commitment, we provide person-centered care, advocacy, and meaningful opportunities for those we serve.

Position Overview

We are seeking a compassionate and motivated Bilingual (English/Spanish) Qualified Professional (QP) to join our team. In this role, you will support individuals and families, supervise Direct Support Professionals (DSPs), and ensure compliance with Medicaid and state standards.

The ideal candidate will be fluent in both English and Spanish, with the ability to communicate effectively across diverse families and communities.

Responsibilities

• Support individuals and families with assessments, care planning, and advocacy
• Provide direct support and training to Spanish-speaking families and staff as needed
• Supervise and mentor DSPs to ensure quality, compliant services
• Maintain accurate documentation, billing, and medical records
• Serve as the primary liaison with Managed Care Organizations (MCOs)
• Provide training, orientation, and ongoing support to care providers
• Prepare reports and communicate progress to families, Care Managers, and leadership

Qualifications

• Language: Bilingual – fluent in English and Spanish (required)
• Experience: 2–3 years with the I/DD population; 1–2 years in management/supervision preferred
• Education: Bachelor's degree in a human services field with 2 years of full-time experience working with the MH/DD/IDD population
• Bachelor's Degree in a field other than human services plus 4 years of full-time experience with the MH/DD/IDD population
• Master's in a human services field with at least 1 year of full-time experience with MH/DD/IDD population.
• Bachelor’s degree in Health or Human Services (per 10A NCAC 27G .0104); AP in training may be considered
• Skills: Strong organizational, communication, and problem-solving skills; proficiency with EHR systems, Microsoft Office, and Google Suite
• Other Requirements: Valid driver’s license, clean driving record, reliable transportation, and ability to pass background checks

Why Join Us?

• Competitive salary (negotiable based on experience)
• Ongoing training and professional development (NCI, CPR/First Aid, HIPAA, Medicaid policies, etc.)
• Supportive culture and values-driven team
• The opportunity to make a lasting difference in the lives of individuals and families

Job Type: Full-time

Compensation: $48,000.00 - $52,000.00 per year

Ryan Lanford was an amazing human who touched many lives with his patient and forgiving spirit. Ryan lived with Luis in Alternative Family Living for six years. Ryan dealt with the challenges that many people living with disabilities in North Carolina face. Ryan did not receive comprehensive services through a Waiver and needed assistance in receiving therapeutic and mental health support. Luis, Ryan, and Ryan’s mother worked hard to get him every service he needed and find him integrated, meaningful activities every day. Ryan and Luis were like brothers. As much as Luis helped Ryan, Ryan helped Luis learn patience, forgiveness, and kindness in so many ways.
Luis always says that no matter what kind of day Ryan had or how he was feeling, he always took the time to show his love. He was unconditionally forgiving, and most of all, he was kind. This is where the philosophy and motivation for honoring Ryan’s legacy started. Sadly, Ryan is no longer with us, but his legacy of love and kindness lives on in the mission of this agency! As Ryan would say, “Ain’t life grand?”

Mission Statement

Our mission is to address the needs of individuals with disabilities by nurturing a community that respects their differences and cultivates their potential to grow and reach their goals.

Values Statement

Ryan’s Place

Ryan’s Place takes an E.P.I.C. approach to the quality of services provided:

• Empowerment
• Partnership
• Integrity
• Commitment

Ryan’s Place is a provider agency serving children and adults ages 3-100 with Intellectual/Developmental Disabilities. The agency is currently seeking staff to work 1:1 in the community with members, Community Navigators to advocate for members’ needs and Qualified Professionals with I/DD experience. If you are seeking meaningful work where you can truly help others, this may be just the role for you!

Competitive pay ($17-20.00 starting rate per hour, based on experience)

Flexibility in hours and scheduling

Free mandatory training, including CPR/1st Aid

A positive and warm work environment with the opportunity to grow; we love to foster our staff’s skills and talents!