Bilingual QA & Training Coordinator

Maximus; Denver (CO); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

401K retirement plan

EAP

Insurance discounts

Wellness program

Tuition reimbursement

Professional development

Job summary

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, and assist with the development of training materials and quality assurance efforts.

The role requires fluent English and Spanish, with experience in call center QA, analytics, and coaching. This is a remote US position with opportunities for professional development and performance-based bonuses.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Fluent in English and Spanish (read, write and speak).
• Experience with Call Center QA and quality monitoring is preferred.

Responsibilities

• Evaluate staff performance against project standards and metrics.
• Assist with strategies to improve call center performance.
• Analyze performance data and quality metrics to identify trends.
• Provide constructive feedback and coaching to enhance employee performance.
• Ensure adherence to contractual requirements and quality standards.

Skills

Bilingual English/Spanish

Quality monitoring

Data analysis

Coaching & training

Call center QA

Quality assurance

Education

High School diploma

Tools

Cover VA

Job description

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, and assist with the development of training materials and quality assurance efforts.

The role requires fluent English and Spanish, with experience in call center QA, analytics, and coaching. This is a remote US position with opportunities for professional development and performance-based bonuses.