Bilingual Product Support Specialist (EN/ES)

Subscribili; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Employee Stock Options

Professional growth opportunities

Job summary

Subscribili, a healthcare technology company in Austin, seeks a Bilingual Product Support Specialist to be the day-to-day connection with dental and medical offices using our platform. You will support English and Spanish speaking patients with membership and billing questions, guide office staff, and ensure smooth onboarding.

You’ll resolve requests via phone, email, and chat, document interactions, train staff on workflows, and contribute to process improvements with Product and Operations.

Qualifications

• Fluency in spoken and written English and Spanish is required.
• Experience in customer support or a similar role preferred (2+ years).
• Empathy, reliability, and strong communication skills are expected.

Responsibilities

• Own customer support via phone, email, and chat, resolving requests within SLA.
• Troubleshoot product issues and document resolutions clearly.
• Support bilingual patients with memberships, renewals, cancellations, billing, and payments.
• Train office staff to confidently use Subscribili's products and workflows.
• Manage account operations: add users, onboard locations, update memberships.
• Conduct regular check-ins with client offices to improve their experience.
• Document interactions and collaborate with Product/Operations to improve processes.

Skills

Bilingual English/Spanish

Customer support

Communication skills

Problem solving

Ownership mindset

Attention to detail

Job description

Subscribili, a healthcare technology company in Austin, seeks a Bilingual Product Support Specialist to be the day-to-day connection with dental and medical offices using our platform. You will support English and Spanish speaking patients with membership and billing questions, guide office staff, and ensure smooth onboarding.

You’ll resolve requests via phone, email, and chat, document interactions, train staff on workflows, and contribute to process improvements with Product and Operations.