Bilingual Customer Success | Software Support & Onboarding

Tenna; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Tenna is seeking an experienced software support specialist in the United States to join our fast-growing team. You will be the main contact for customers, resolving issues with diagnostic tools and coordinating with Engineering, Product, and Sales.

You will own support tickets, onboard new customers, and ensure correct provisioning while delivering exceptional service via phone, email, chat, and hotline. Fluency in Spanish required.

Qualifications

• 2+ years of software support experience.
• Bilingual Spanish proficiency required.
• Experience with Zoom, Microsoft Teams, Salesforce or Help Scout preferred.

Responsibilities

• Deliver exceptional support via phone, email, chat, and hotline, resolving issues with diagnostic tools.
• Own support tickets, elevate when needed, and onboard new customers to ensure correct provisioning.

Skills

Software support experience

Spanish (bilingual)

Tools

Zoom

Microsoft Teams

Salesforce

Help Scout

Job description

Tenna is seeking an experienced software support specialist in the United States to join our fast-growing team. You will be the main contact for customers, resolving issues with diagnostic tools and coordinating with Engineering, Product, and Sales.

You will own support tickets, onboard new customers, and ensure correct provisioning while delivering exceptional service via phone, email, chat, and hotline. Fluency in Spanish required.