Remote Bilingual Member Service Specialist (Spanish)

Medix Staffing Solutions, Inc.; Texas; Remoto; USD 24.000 - 25.000; Tempo pieno

Descrizione del lavoro

Medix Staffing Solutions, Inc. is seeking a Member Service Specialist to deliver front-line telephone and digital support to members and providers regarding supplemental dental and health benefit plans.

You will handle inquiries, assist with benefit navigation, resolve billing concerns, and document interactions in CRM systems. The role starts with a six-week remote onboarding including four weeks of classroom training and two weeks of live call nesting, with company-provided equipment and a

Competenze

• 1–2+ years of customer service experience (call center, healthcare/dental office, hospitality, or dispatch).
• Strong verbal and written communication skills
• Comfort navigating standard computer programs (Outlook, Word, Teams).
• A quiet, private room in your home with a reliable high-speed internet connection, free from background noise and distractions.

Mansioni

• Answer Member Inquiries: Take inbound calls and chats from members and dental/health providers regarding coverage, claims status, and plan updates.
• Help People Maximize Their Benefits: Walk members through their plan details so they understand their coverage before visiting a doctor or dentist.
• Problem-Solve & De-escalate: Turn stressful situations around for members dealing with confusing bills or policy questions with empathy and patience.
• Keep Accurate Records: Document call summaries and account updates clearly in our system while on the phone.

Conoscenze

Customer service

Verbal communication

Written communication

Outlook

Word

Teams

Strumenti

Outlook

Word

Teams

Descrizione del lavoro

Medix Staffing Solutions, Inc. is seeking a Member Service Specialist to deliver front-line telephone and digital support to members and providers regarding supplemental dental and health benefit plans.

You will handle inquiries, assist with benefit navigation, resolve billing concerns, and document interactions in CRM systems. The role starts with a six-week remote onboarding including four weeks of classroom training and two weeks of live call nesting, with company-provided equipment and a