Bilingual Priority Banker — Premium Banking & Advice

Regions Bank; Nashville (TN); Presencial; USD 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

401K with company match

Medical, dental and vision

Parental leave

Employee assistance

Descripción de la vacante

Regions Bank is seeking a Contact Center Priority Banker to provide full-service banking and guidance to affluent clients. You will educate customers on Regions’ lending and deposit options, manage high-quality service, and drive results in a fast-paced environment.

The role requires bilingual Spanish/English communication, solid banking knowledge, and the ability to handle multiple priorities with a customer-first mindset. In-office training with potential on-site work in Nashville, TN.

Formación

• High School Diploma or GED.
• Two years of experience in customer service, sales, or banking.
• Ability to observe on-screen text and images.
• Ability to communicate verbally using headset or microphone.
• Keyboard and mouse proficiency.
• Ability to work at a computer for extended periods.

Responsabilidades

• Achieves targets and goals by identifying customer needs and advising on Regions’ financial products.
• Maintains required inbound/outbound call levels from top 10% of Regions customers.
• Educates customers on products and services including loans and deposits.
• Takes ownership of issues and follows up for resolution.
• Refer customers to internal experts for complex financial goals.

Conocimientos

Customer service

Multitask

Problem solving

Personalized service

Communication

Bilingual Spanish/English

Basic computer skills

Banking knowledge

Educación

College Degree

Descripción del empleo

Regions Bank is seeking a Contact Center Priority Banker to provide full-service banking and guidance to affluent clients. You will educate customers on Regions’ lending and deposit options, manage high-quality service, and drive results in a fast-paced environment.

The role requires bilingual Spanish/English communication, solid banking knowledge, and the ability to handle multiple priorities with a customer-first mindset. In-office training with potential on-site work in Nashville, TN.