Remote-Eligible Priority Banker — Client Advisory

Regions Bank; Nashville (TN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions is seeking a Contact Center Priority Banker in Nashville, TN. The role delivers full-service banking and educates clients on Regions' financial products. It emphasizes achieving targets, handling high‑value customers, and resolving issues with limited supervision.

The position requires a high school diploma or GED and at least two years in customer service or banking. Onsite training is provided with a hybrid after-training schedule and overtime eligibility.

Qualifications

• High School Diploma or GED.
• Two years of experience in customer service, sales, or banking.
• Ability to observe stable and scrolling on-screen text and images.
• Ability to communicate verbally using a headset or microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

Responsibilities

• Identifies customer needs and provides appropriate advice, guidance, and education on Regions’ financial products and services.
• Manages inbound/outbound calls from Regions’ top 10% of customers.
• Educates customers on loan and deposit products and services.
• Takes ownership of customer issues and works toward resolution.
• Refers complex goals and needs to internal experts.
• Tracks time and complies with overtime rules as applicable.

Skills

Communication skills

Customer focus

Multitasking

Problem solving

Personalized service

Fast-paced

Banking knowledge

Electronic banking

Education

High school diploma or GED

Job description

Regions is seeking a Contact Center Priority Banker in Nashville, TN. The role delivers full-service banking and educates clients on Regions' financial products. It emphasizes achieving targets, handling high‑value customers, and resolving issues with limited supervision.

The position requires a high school diploma or GED and at least two years in customer service or banking. Onsite training is provided with a hybrid after-training schedule and overtime eligibility.