Bilingual Priority Banker - Flex opportunity

Regions Financial; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial seeks a full-time contact center associate to help customers with banking products, answer questions, and guide them to the best solutions. You will handle inbound and some outbound calls, educate on loans and deposits, and coordinate with specialists when needed.

The role rewards strong communication, problem-solving, and the ability to work at a computer, with performance targets and potential overtime eligibility. In-office training is provided.

Qualifications

• High School Diploma or GED required.
• 2 years in customer service, sales, or banking.
• Able to observe on-screen text and images accurately.
• Able to detect verbal information and communicate clearly using headset.
• Able to use keyboard and mouse to interact with systems.
• Capable of working at a computer for extended periods.

Responsibilities

• Identify customer needs and advise on Regions financial products and services.
• Meet inbound/outbound call targets from Regions customer base.
• Educate customers on loan and deposit products and services.
• Own customer issues and drive resolutions.
• Refer complex needs to internal experts when needed.
• Complete work with limited supervision.

Skills

Bilingual Spanish/English

Customer service

Banking products knowledge

Communication skills

Multitasking

Problem solving

Education

High School Diploma or GED

Diploma

Job description

Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services.
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base.
• Educates and advises customers on products and services, including all loan and deposit types.
• Takes ownership of customer issues and works proactively with the customer for resolution.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Completes work with a limited degree of supervision.

This position requires tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to the official NMLS reference for more information.

Requirements

• High School Diploma or GED
• Two (2) years of experience in customer service, sales, or banking
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

Remote Work Specifications (If Applicable)

• Download speed of at least 50 Mbps
• Upload speed of at least 5 Mbps
• Must test on speedtest.net or provide documentation from provider
• Must be directly connected to the Internet Router via Ethernet; Satellite Internet, Wi‑Fi, and Wi‑Fi extenders are not allowed

Preferences

• Diploma
• One (1) year of experience lending
• One (1) year of experience in relationship-based client consultation

Skills & Competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to handle multiple priorities simultaneously
• Ability to problem solve
• Ability to provide personalized customer service
• Ability to work in a fast paced and energetic environment
• Basic computer skills with the ability to navigate various systems
• Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
• Strong communication and customer focus
• Must be fluent in Spanish/English

Training & Hours

• Training: Monday-Friday 8am-5pm (In office)
• Hours: 4 days Monday-Friday 10am-7pm (In office)
• Every Saturday 8am-5pm (Work from home)
• May be required to work select bank holidays

Location

This position must be within a reasonable driving distance to the professional office building with the primary locations listed: Birmingham, AL; Nashville, TN; Kingwood, TX; or Salt Lake City, UT. Relocation assistance is not provided. Exceptions may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation & Incentives

• Pay ranges are job specific and vary by factors including experience, skills, knowledge, contribution, location, and performance.
• Target information: Metropolitan Statistical Area Market Range varies by location.
• Incentive Pay Plans: Eligible to participate in a formulaic incentive plan based on performance against defined metrics and goals.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Note

Benefits and plans may change, amend, or terminate at any time. For more information, visit the Regions benefits portal.