Bilingual Banking Support Specialist

Regions Bank; United States; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Bank is seeking a Contact Center Banker to deliver exceptional service from Kingwood, Texas. You will help customers with questions, problems, and banking solutions, building a foundation in a wide range of banking products.

The role emphasizes coaching, development and Regions’ core values, with training hours in office and opportunities for growth. Fluency in Spanish and English is required, and the schedule includes in-office hours with potential work-from-home elements.

Qualifications

• High school diploma or GED is required.
• Includes three weeks’ instructor-led onboarding and two to four weeks on-the-job training.
• Ability to observe stable and scrolling on-screen text and images.
• Ability to detect verbal information and communicate verbally using a headset or microphone.
• Ability to work at a computer for extended periods.

Responsibilities

• Assist customers by answering questions and solving problems.
• Provide advice on banking products and services to help achieve financial goals.
• Put the customer first and apply core values in conversations.

Skills

Communication skills

Customer service

Multitasking

Problem solving

Flexible schedule

Basic computer skills

Time management

Spanish/English bilingual

Education

High school diploma or GED

Job description

Regions Bank is seeking a Contact Center Banker to deliver exceptional service from Kingwood, Texas. You will help customers with questions, problems, and banking solutions, building a foundation in a wide range of banking products.

The role emphasizes coaching, development and Regions’ core values, with training hours in office and opportunities for growth. Fluency in Spanish and English is required, and the schedule includes in-office hours with potential work-from-home elements.