Elite Priority Banker - Remote Weekends

Regions Bank; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Bank in Kingwood, Texas, is seeking a Contact Center Priority Banker to provide full-service banking and expert guidance on Regions’ financial products. You will educate clients, identify needs, and drive inbound/outbound calls while meeting targets.

The role requires a High School Diploma or GED and 2 years in customer service, sales, or banking. Onsite training is provided; eligibility for incentive plans is noted.

Qualifications

• High School Diploma or GED required.
• Two years of experience in customer service, sales, or banking.
• Ability to observe on-screen text and images and detect verbal information.
• Ability to communicate verbally using headset or microphone.
• Ability to operate a keyboard and mouse and work at a computer for extended periods.

Responsibilities

• Identifies customer needs and provides appropriate advice on Regions’ financial products and services.
• Handles inbound/outbound calls from the top 10% of Regions customers.
• Educates customers on loan and deposit products and services.
• Resolves customer issues with limited supervision.
• Refers complex goals to internal experts when needed.
• Maintains performance targets and completes work efficiently.

Skills

Customer service

Communication

Time management

Problem solving

Personalized service

Multi-tasking

Computer literacy

General banking knowledge

Teamwork

Education

High School Diploma or GED

College Degree

Job description

Regions Bank in Kingwood, Texas, is seeking a Contact Center Priority Banker to provide full-service banking and expert guidance on Regions’ financial products. You will educate clients, identify needs, and drive inbound/outbound calls while meeting targets.

The role requires a High School Diploma or GED and 2 years in customer service, sales, or banking. Onsite training is provided; eligibility for incentive plans is noted.