Priority Banker - Nashville, TN

Regions Bank; Nashville (TN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions is seeking a Contact Center Priority Banker in Nashville, TN. The role delivers full-service banking and educates clients on Regions' financial products. It emphasizes achieving targets, handling high‑value customers, and resolving issues with limited supervision.

The position requires a high school diploma or GED and at least two years in customer service or banking. Onsite training is provided with a hybrid after-training schedule and overtime eligibility.

Qualifications

• High School Diploma or GED.
• Two years of experience in customer service, sales, or banking.
• Ability to observe stable and scrolling on-screen text and images.
• Ability to communicate verbally using a headset or microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

Responsibilities

• Identifies customer needs and provides appropriate advice, guidance, and education on Regions’ financial products and services.
• Manages inbound/outbound calls from Regions’ top 10% of customers.
• Educates customers on loan and deposit products and services.
• Takes ownership of customer issues and works toward resolution.
• Refers complex goals and needs to internal experts.
• Tracks time and complies with overtime rules as applicable.

Skills

Communication skills

Customer focus

Multitasking

Problem solving

Personalized service

Fast-paced

Banking knowledge

Electronic banking

Education

High school diploma or GED

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance‑driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.

Primary Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
• Educates and advises customers on products and services, including all loan and deposit types
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refs customers to an internal team of experts when complex financial goals and needs are recognized
• Completes work with a limited degree of supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.

Requirements

• High School Diploma or GED
• Two (2) years of experience in customer service, sales, or banking
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi‑Fi and Wi‑Fi extenders are not allowed.

Preferences

• College Degree
• One (1) year of experience lending
• One (1) year of experience in relationship‑based client consultation

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to handle multiple priorities simultaneously
• Ability to problem solve
• Ability to provide personalized customer service
• Ability to work in a fast paced and energetic environment
• Basic computer skills with the ability to navigate various systems
• Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
• Strong communication and customer focus

Please note the schedule details for this position:

Onsite Training Schedule Mandatory:

Monday to Friday from 8:00 am to 5:00 pm CST – Initial training for 5 weeks. Full attendance throughout the training period is required.

After Training Work Schedule:

Monday‑Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00am – 7:00pm CST you will work remotely. Your off day will be based on the needs of the business.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $37,450.77 USD

Median: $46,150.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits‑eligible associates.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Perimeter Hill

Location:

Nashville, Tennessee

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.