Bilingual Priority Banker - Affluent Banking & Advisory

Regions Bank; Houston (TX); Presencial; USD 37.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with Company Match

Medical, Dental and Vision Benefits

Paid Vacation/Sick Time

Health Savings Account

Descripción de la vacante

Regions is hiring a Contact Center Priority Banker in Kingwood, TX to provide full-service banking to affluent clients with advice and education on Regions’ financial products. The role includes guiding customers, handling calls, and referring complex cases to specialists.

The position requires a High School Diploma or GED, 2 years in customer service or banking, and bilingual English/Spanish. In-office training followed by in-office and some work-from-home hours is described.

Formación

• High School Diploma or GED.
• Two years of experience in customer service, sales, or banking.
• Ability to observe stable and scrolling on-screen text and images.
• Ability to detect verbal information and communicate vocally using headset or microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

Responsabilidades

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services.
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base.
• Educates and advises customers on products and services, including all loan and deposit types.
• Takes ownership of customer issues and works proactively with the customer for resolution.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Completes work with a limited degree of supervision.

Conocimientos

Strong communication

Customer focus

Bilingual

Multitasking

Problem solving

Attention to detail

Educación

College Degree

Descripción del empleo

Regions is hiring a Contact Center Priority Banker in Kingwood, TX to provide full-service banking to affluent clients with advice and education on Regions’ financial products. The role includes guiding customers, handling calls, and referring complex cases to specialists.

The position requires a High School Diploma or GED, 2 years in customer service or banking, and bilingual English/Spanish. In-office training followed by in-office and some work-from-home hours is described.