Bilingual Pre-Suit Case Manager — Remote Support

Job Duck; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck is seeking a Bilingual Pre-Suit Case Manager to support personal injury cases from intake through the settlement demand stage. You will gather documents, review medical and insurance records, and prepare demand packages for attorney review while maintaining strong client relationships.

The role requires 1+ year of legal support experience, bilingual English and Spanish, and proficiency with MS Office. The position operates 8:00 AM–5:00 PM CST and is remote across the United States.

Qualifications

• Minimum of 1 year of experience as a legal assistant or in a legal support role.
• Related Bachelor's degree in legal studies or equivalent.
• Advanced English skills, both written and spoken.

Responsibilities

• Protect confidential client and case information while maintaining professional communication standards.
• Maintain complete and accurate electronic case files.
• Prepare case summaries, settlement demand packages, and correspondence for attorney review.
• Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents.
• Handle a daily call volume of 16 to 30 calls.
• Collaborate with attorneys and team members regarding case status and next steps.
• Move cases from intake through settlement demand stage with follow-up as needed.

Skills

Attention to detail

Independent judgment

Organization and time management

Prioritization

Multitasking

Compassionate client service

Verbal and written communication

Client relationship management

English proficiency (advanced/native)

Education

Bachelor's degree in legal studies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Job Duck is seeking a Bilingual Pre-Suit Case Manager to support personal injury cases from intake through the settlement demand stage. You will gather documents, review medical and insurance records, and prepare demand packages for attorney review while maintaining strong client relationships.

The role requires 1+ year of legal support experience, bilingual English and Spanish, and proficiency with MS Office. The position operates 8:00 AM–5:00 PM CST and is remote across the United States.