V108 - Pre-Suit Case Manager

Job Duck; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck is seeking a Bilingual Pre-Suit Case Manager to support personal injury cases from intake through the settlement demand stage. You will gather documents, review medical and insurance records, and prepare demand packages for attorney review while maintaining strong client relationships.

The role requires 1+ year of legal support experience, bilingual English and Spanish, and proficiency with MS Office. The position operates 8:00 AM–5:00 PM CST and is remote across the United States.

Qualifications

• Minimum of 1 year of experience as a legal assistant or in a legal support role.
• Related Bachelor's degree in legal studies or equivalent.
• Advanced English skills, both written and spoken.

Responsibilities

• Protect confidential client and case information while maintaining professional communication standards.
• Maintain complete and accurate electronic case files.
• Prepare case summaries, settlement demand packages, and correspondence for attorney review.
• Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents.
• Handle a daily call volume of 16 to 30 calls.
• Collaborate with attorneys and team members regarding case status and next steps.
• Move cases from intake through settlement demand stage with follow-up as needed.

Skills

Attention to detail

Independent judgment

Organization and time management

Prioritization

Multitasking

Compassionate client service

Verbal and written communication

Client relationship management

English proficiency (advanced/native)

Education

Bachelor's degree in legal studies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description

Join Job Duck as a Bilingual Pre-Suit Case Manage r and help clients navigate the personal injury process with clarity, compassion, and confidence. In this role, you will manage a pre-suit caseload, maintain consistent client communication, and support attorneys in moving cases from intake through the settlement demand stage. Your daily work will include gathering case documentation, reviewing medical and insurance records, and preparing organized demand packages for attorney review. This opportunity is ideal for an experienced, detail-oriented professional who communicates effectively, manages competing priorities, and takes ownership of their work. If you enjoy building strong client relationships while contributing to meaningful case outcomes, we encourage you to apply.

Monthly Compensation Range: $1,220 to $1,320 USD

Responsibilities

• Protect confidential client and case information while maintaining professional communication standards.
• Use Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams to complete daily work and communicate with the team.
• Maintain complete and accurate electronic case files.
• Prepare case summaries, settlement demand packages, and correspondence for attorney review.
• Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents.
• Handle an expected call volume of approximately 16 to 30 calls per day.
• Collaborate with attorneys and team members regarding case status, documentation, and next steps.
• Manage competing priorities while ensuring that assigned cases continue moving forward.
• Track case progress and follow up on outstanding records, information, and documentation.
• Build professional relationships with clients and provide regular case updates.
• Manage a pre-suit personal injury caseload and help move cases from intake through the settlement demand stage.
• Communicate with clients compassionately and respond to case related questions within the scope of the role.

Requirements

• The position follows Central Standard Time.
• Availability is required during office hours between 8:00 a.m. and 5:00 p.m. Central Standard Time.
• Proficiency with Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams is required.

Required Skills

• Minimum of 1 year of experience as a legal assistant, or in a legal support role and/or related Bachelor's degree in legal studies
• Advanced/native-level English skills (both written and spoken)
• Prior paralegal experience is required.
• Personal injury experience is preferred.
• Pre-suit case management
• Personal injury case support
• Client relationship management
• Verbal and written communication
• Medical record and billing review
• Insurance documentation review
• Demand package preparation
• Legal correspondence
• Electronic file management
• Microsoft Outlook proficiency
• Microsoft Word proficiency
• Microsoft Excel proficiency
• Microsoft Teams proficiency
• Organization and time management
• Attention to detail
• Independent judgment
• Prioritization and multitasking
• Compassionate client service
• Reliability and accountability
• Team collaboration

Work Shift

8:00 AM - 5:00 PM [CST][CDT] (United States of America)

Languages

English, Spanish