Remote Bilingual Pre-Suit Case Manager (English/Spanish)

Job Duck LLC; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck is hiring a Bilingual Pre‑Suit Case Manager to guide clients through the personal injury process from intake to settlement demand. You will manage a pre‑suit caseload, keep constant client communication, and assist attorneys with organized demand packages and documentation.

Ideal candidates have 1+ year legal support experience, strong English skills, and the ability to handle multiple priorities with attention to detail. Remote US role, CST hours, 8:00 AM–5:00 PM.

Qualifications

• 1+ year of experience as a legal assistant or in a legal support role.
• Advanced/native English skills (written and spoken).
• Prior paralegal experience is required.
• Personal injury experience is preferred.

Responsibilities

• Communicate with clients compassionately and respond to case related questions.
• Build professional relationships with clients and provide regular case updates.
• Manage a pre-suit personal injury caseload and help move cases from intake through the settlement demand stage.
• Protect confidential client and case information while maintaining professional communication standards.
• Use Outlook, Word, Excel, and Teams to complete daily work and communicate with the team.
• Handle an expected call volume of approximately 16 to 30 calls per day.
• Collaborate with attorneys and team members regarding case status, documentation, and next steps.
• Maintain complete and accurate electronic case files.
• Prepare case summaries, settlement demand packages, and correspondence for attorney review.
• Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents.

Skills

Bilingual English/Spanish

Client communication

Time management

Ownership of work

Detail oriented

Education

Bachelor's degree in legal studies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Job Duck is hiring a Bilingual Pre‑Suit Case Manager to guide clients through the personal injury process from intake to settlement demand. You will manage a pre‑suit caseload, keep constant client communication, and assist attorneys with organized demand packages and documentation.

Ideal candidates have 1+ year legal support experience, strong English skills, and the ability to handle multiple priorities with attention to detail. Remote US role, CST hours, 8:00 AM–5:00 PM.