V108 - Bilingual Pre-Suit Case Manager

Job Duck LLC; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck is hiring a Bilingual Pre‑Suit Case Manager to guide clients through the personal injury process from intake to settlement demand. You will manage a pre‑suit caseload, keep constant client communication, and assist attorneys with organized demand packages and documentation.

Ideal candidates have 1+ year legal support experience, strong English skills, and the ability to handle multiple priorities with attention to detail. Remote US role, CST hours, 8:00 AM–5:00 PM.

Qualifications

• 1+ year of experience as a legal assistant or in a legal support role.
• Advanced/native English skills (written and spoken).
• Prior paralegal experience is required.
• Personal injury experience is preferred.

Responsibilities

• Communicate with clients compassionately and respond to case related questions.
• Build professional relationships with clients and provide regular case updates.
• Manage a pre-suit personal injury caseload and help move cases from intake through the settlement demand stage.
• Protect confidential client and case information while maintaining professional communication standards.
• Use Outlook, Word, Excel, and Teams to complete daily work and communicate with the team.
• Handle an expected call volume of approximately 16 to 30 calls per day.
• Collaborate with attorneys and team members regarding case status, documentation, and next steps.
• Maintain complete and accurate electronic case files.
• Prepare case summaries, settlement demand packages, and correspondence for attorney review.
• Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents.

Skills

Bilingual English/Spanish

Client communication

Time management

Ownership of work

Detail oriented

Education

Bachelor's degree in legal studies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description

Join Job Duck as a Bilingual Pre‑Suit Case Manager and help clients navigate the personal injury process with clarity, compassion, and confidence.

In this role, you will manage a pre‑suit caseload, maintain consistent client communication, and support attorneys in moving cases from intake through the settlement demand stage.

Your daily work will include gathering case documentation, reviewing medical and insurance records, and preparing organized demand packages for attorney review.

This opportunity is ideal for an experienced, detail‑oriented professional who communicates effectively, manages competing priorities, and takes ownership of their work.

Monthly Compensation Range: $1,220 to $1,320 USD.

Responsibilities

• Communicate with clients compassionately and respond to case related questions within the scope of the role.
• Build professional relationships with clients and provide regular case updates.
• Manage a pre‑suit personal injury caseload and help move cases from intake through the settlement demand stage.
• Protect confidential client and case information while maintaining professional communication standards.
• Use Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams to complete daily work and communicate with the team.
• Handle an expected call volume of approximately 16 to 30 calls per day.
• Collaborate with attorneys and team members regarding case status, documentation, and next steps.
• Manage competing priorities while ensuring that assigned cases continue moving forward.
• Track case progress and follow up on outstanding records, information, and documentation.
• Maintain complete and accurate electronic case files.
• Prepare case summaries, settlement demand packages, and correspondence for attorney review.
• Gather, organize, and review medical records, medical bills, insurance information, and supporting case documents.

Requirements

• The position follows Central Standard Time.
• Availability is required during office hours between 8:00 a.m. and 5:00 p.m. Central Standard Time.
• Proficiency with Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams is required.

Required Skills

• Minimum of 1 year of experience as a legal assistant, or in a legal support role and/or related Bachelor's degree in legal studies
• Advanced/native-level English skills (both written and spoken)
• Prior paralegal experience is required.
• Personal injury experience is preferred.
• Pre‑suit case management
• Personal injury case support
• Client relationship management
• Verbal and written communication
• Medical record and billing review
• Insurance documentation review
• Demand package preparation
• Legal correspondence
• Electronic file management
• Microsoft Outlook proficiency
• Microsoft Word proficiency
• Microsoft Excel proficiency
• Microsoft Teams proficiency
• Organization and time management
• Attention to detail
• Independent judgment
• Prioritization and multitasking
• Compassionate client service
• Reliability and accountability
• Team collaboration

Work Shift

8:00 AM - 5:00 PM [CST][CDT] (United States of America)

Languages

English, Spanish