Bilingual Case Manager (Personal Injury)

Highland Legal Group, PC; Los Angeles (CA); Remote; USD 55,000 - 75,000; Full time

Job summary

Highland Legal Group, PC is a Santa Monica-based personal injury law firm seeking a dedicated Bilingual Case Manager to support attorneys remotely in US Pacific hours. You will handle PI files from intake to settlement, communicating with clients in English and Spanish and coordinating with medical providers and insurers.

The role emphasizes meticulous documentation, timely updates, and strong ethics in handling confidential information, with a focus on client-centered service across multiple

Qualifications

• 2+ years of personal injury case management experience.
• Fluent in English and Spanish, written and spoken.
• Strong client service with professional and empathetic communication.
• Experience with case management systems; Filevine is a plus.
• Excellent organization and time management; works independently.
• Discretion with confidential information and professional ethics.
• Reliable internet connection and quiet workspace.
• Availability Monday–Friday, 8 AM–5 PM Pacific Time.

Responsibilities

• Manage personal injury files from intake through settlement.
• Gather case information, organize documentation, and maintain records.
• Communicate with clients in English and Spanish and provide case updates.
• Coordinate with medical providers, insurance adjusters, and third parties.
• Prepare demand packages and monitor deadlines.
• Collaborate with the legal team to advance cases efficiently.

Skills

Bilingual English/Spanish

Client communication

Time management

Tools

Case management software (Filevine)

Job description

Highland Legal Group, PC is a personal injury law firm based in Santa Monica, California, committed to providing accessible, client-centered legal services to individuals and families. The firm guides clients through complex injury claims with clarity, compassion, and professionalism. Our team works closely to deliver thorough case preparation, strong advocacy, and consistent communication. We value integrity, respect, and accountability in every interaction, and we offer opportunities for growth in a supportive, tech-driven environment.

Role Description

The Bilingual Case Manager (Personal Injury) is a full-time, 100% remote role, working US Pacific hours (Monday–Friday, 8 AM–5 PM PT). This role supports attorneys by managing personal injury files from intake through settlement, including gathering case information, organizing documentation, and keeping accurate records in our case management system. Day-to-day tasks include communicating with clients in English and Spanish, providing case updates, and making sure clients understand the legal process. The Case Manager will request and track medical records, bills and police reports, and coordinate with medical providers, insurance adjusters, and other third parties. Additional responsibilities include preparing demand packages, monitoring deadlines, and working with the legal team to move cases forward efficiently.

Qualifications

• - 2+ years of experience as a Personal Injury Case Manager on US cases
• - Fluent English and Spanish, written and spoken
• - Strong client service skills, with clear, professional, and empathetic communication
• - Experience with case management systems; Filevine experience is a plus
• - Familiarity with medical record retrieval and insurance communication
• - Strong organizational and time management skills; able to handle multiple cases and work independently
• - Careful handling of confidential information and commitment to professional ethics
• - Reliable internet connection and a quiet workspace
• - Available to work Monday–Friday, 8 AM–5 PM Pacific Time