Bilingual Patient Support Specialist (English/Spanish) Remote

Pavago; United States; Remote; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

Pavago is seeking a highly organized Bilingual Patient Support Representative to assist U.S.-based patients from LATAM. You’ll handle inbound calls, scheduling, and inquiries in English and Spanish, ensuring accurate documentation and timely follow-ups.

A remote role with EST hours leverages your language skills to improve patient experiences across healthcare services. You’ll use CRM, EMR, and scheduling systems to coordinate with clinics and providers, maintaining confidentiality and

Qualifikationen

• Fluent in English and Spanish, written and spoken.
• Experience in customer service or patient support.
• Familiar with call center or phone-based roles.
• Able to document interactions accurately and navigate multiple systems.

Aufgaben

• Handle inbound calls, appointment scheduling, inquiries, and documentation in English and Spanish.
• Respond promptly and professionally to patient inquiries and guide scheduling steps.
• Maintain accurate patient records and coordinate with clinics/providers.
• Follow workflows, ensure no inquiries are missed, and protect confidentiality.

Kenntnisse

Fluent English

Fluent Spanish

Customer service

Call center operations

Empathy

Active listening

Documentation

Remote work

Tools

CRM systems

Scheduling platforms

Electronic Medical Records

Phone systems

SMS

Email

Jobbeschreibung

Pavago is seeking a highly organized Bilingual Patient Support Representative to assist U.S.-based patients from LATAM. You’ll handle inbound calls, scheduling, and inquiries in English and Spanish, ensuring accurate documentation and timely follow-ups.

A remote role with EST hours leverages your language skills to improve patient experiences across healthcare services. You’ll use CRM, EMR, and scheduling systems to coordinate with clinics and providers, maintaining confidentiality and