Bilingual Medical Customer Support Specialist - Remote

Pavago; United States; Remote; USD 38,000 - 64,000; Full time

Job summary

Pavago is seeking a Medical Customer Service Representative (Bilingual English/Spanish) for a fully remote role. You’ll handle patient inquiries, scheduling, billing support, and HIPAA-compliant communications across phone, email, and chat, serving U.S.

patients from a remote location. Ideal candidates are fluent in English and Spanish, have at least 1 year of customer service experience (healthcare preferred), and are comfortable working during U.S.

Qualifications

• 1 year of customer service experience (healthcare preferred).
• Fluent in English and Spanish (spoken and written).
• Experience using CRM systems and communication platforms.
• Ability to work during U.S. business hours.
• Strong attention to detail and documentation accuracy.

Responsibilities

• Respond to patient inquiries via phone, email, and chat in English and Spanish.
• Provide information on appointments, services, billing, and insurance.
• Deliver compassionate, patient-first service in every interaction.
• Maintain accurate patient records in CRM.
• Follow HIPAA and data privacy requirements.
• Coordinate with internal teams to ensure seamless care.
• Escalate urgent or complex cases as needed.

Skills

Customer service

Bilingual English/Spanish

Remote work

CRM systems

Healthcare experience

Tools

CRM systems

Slack

Zoom

Google Workspace

Job description

Pavago is seeking a Medical Customer Service Representative (Bilingual English/Spanish) for a fully remote role. You’ll handle patient inquiries, scheduling, billing support, and HIPAA-compliant communications across phone, email, and chat, serving U.S.

patients from a remote location. Ideal candidates are fluent in English and Spanish, have at least 1 year of customer service experience (healthcare preferred), and are comfortable working during U.S.