Bilingual Medical Concierge — Remote (EN/ES)

Embedded Shishya; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

40-hour workweek

Paid time off

Major U.S. holidays off

Remote contractor

Job summary

Pavago is hiring a Bilingual Patient Concierge (English/Spanish) for a remote LATAM-based role serving a U.S.-based healthcare client. You will handle inquiries, schedule consultations, coordinate follow-ups, and maintain patient records with warmth and professionalism.

You should be fluent in English and Spanish, with a compassionate phone presence, strong organization, and the ability to manage multiple conversations and follow-ups across platforms.

Qualifications

• Fluent English and Spanish, both spoken and written.
• Experience in customer service, patient support, or call-center operations.
• Excellent verbal communication and active listening skills.
• Strong emotional intelligence and interpersonal skills.

Responsibilities

• Provide patient support via phone, SMS, and email in English and Spanish.
• Schedule consultations and appointments; verify intake information.
• Document interactions accurately and maintain patient notes in systems.
• Collaborate with supervisors and teams to improve service quality and processes.
• Participate in coaching or QA sessions and apply feedback.

Skills

Bilingual English/Spanish

Customer service

Active listening

Emotional intelligence

Organization

Remote work

Tools

CRM platforms

Scheduling systems

EMRs

Job description

Pavago is hiring a Bilingual Patient Concierge (English/Spanish) for a remote LATAM-based role serving a U.S.-based healthcare client. You will handle inquiries, schedule consultations, coordinate follow-ups, and maintain patient records with warmth and professionalism.

You should be fluent in English and Spanish, with a compassionate phone presence, strong organization, and the ability to manage multiple conversations and follow-ups across platforms.