Bilingual Patient Services Specialist

Medbridge-Healthcare-LLC; Town of Mount Pleasant (NY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Programs

Job summary

Pivotal Health is seeking a Bilingual Patient Service Representative in Manhattan, NY, on a hybrid schedule with two days per week in office and remote days after training. The role requires Spanish-English fluency, exceptional customer service, and accurate data handling to support patients through their healthcare journey.

Responsibilities include coordinating appointments, verifying details, and maintaining patient records in electronic systems.

Qualifications

• Fluent in Spanish and English (written and verbal).
• High School Diploma or GED.
• Strong computer, data entry, and multitasking skills.
• Exceptional customer service and communication abilities.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Reliable attendance and professional work ethic.

Responsibilities

• Answer inbound and outbound patient calls with professionalism and empathy
• Schedule, reschedule, and coordinate patient appointments
• Verify insurance, demographic, and referral information
• Assist patients with questions regarding appointments, documentation, and services
• Maintain accurate patient records within electronic healthcare systems
• Communicate with physician offices, referral sources, and healthcare partners
• Document patient interactions and follow-up activities
• Ensure timely and accurate completion of scheduling and intake tasks
• Support department initiatives and administrative projects
• Perform general office and clerical duties as needed

Skills

Bilingual (Spanish/English)

Data entry

Customer service

Communication

Attention to detail

Fast-paced environment

Punctuality

Education

High School Diploma or GED

Tools

EPIC

Job description

Pivotal Health is seeking a Bilingual Patient Service Representative in Manhattan, NY, on a hybrid schedule with two days per week in office and remote days after training. The role requires Spanish-English fluency, exceptional customer service, and accurate data handling to support patients through their healthcare journey.

Responsibilities include coordinating appointments, verifying details, and maintaining patient records in electronic systems.