Bilingual Medical Scheduling & Patient Care Specialist

EXPRESS PAIN AND URGENT CARE PLLC; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO & holidays

401(k) with 4% match

Health insurance

Pet insurance

Job summary

Express Pain and Urgent Care PLLC is seeking a detail-oriented Centralized Scheduling/Contact Center Specialist to join our team. This full-time role supports clinical operations with patient-centered communication, booking and rescheduling appointments, and recording interactions in Athena EMR.

Bilingual English/Spanish is strongly preferred. The position offers a Monday–Friday schedule 8:00 AM–5:00 PM and a collaborative environment where patient care and clinic efficiency are the focus.

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish strongly preferred.
• Healthcare/medical office experience preferred.
• Knowledge of HIPAA guidelines and patient confidentiality standards.

Responsibilities

• Patient Communication: Answer inbound calls with professionalism, verify patient identity, and provide courteous support.
• Scheduling: Book, reschedule, and cancel appointments while optimizing provider schedules.
• Documentation: Accurately record all patient interactions in Athena EMR, updating demographics and case details as needed.
• Workflow Support: Assist providers and clinical staff with scheduling changes, routing cases, and ensuring proper follow-up.
• Voicemail Management: Check and respond to messages twice daily, documenting all communications.
• Medication & Records: Route medication inquiries appropriately, process medical records requests, and ensure compliance with HIPAA.
• Collaboration: Partner with team members to manage call flow, balance workload, and support urgent or overflow tasks.

Skills

Bilingual English/Spanish

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Athena EMR

Job description

Express Pain and Urgent Care PLLC is seeking a detail-oriented Centralized Scheduling/Contact Center Specialist to join our team. This full-time role supports clinical operations with patient-centered communication, booking and rescheduling appointments, and recording interactions in Athena EMR.

Bilingual English/Spanish is strongly preferred. The position offers a Monday–Friday schedule 8:00 AM–5:00 PM and a collaborative environment where patient care and clinic efficiency are the focus.