Hybrid Patient Services Specialist — Scheduling & Support

Phpmcs; United States; Híbrido; USD 34 000 - 52 000; Tempo integral

Resumo da oferta

Alpine is seeking a highly organized Patient Services Representative to join our centralized call center. You will handle patient and provider inquiries, schedule appointments, and coordinate with medical staff while ensuring HIPAA compliance and accurate data entry.

The role offers hybrid/remote work in the McAllen, TX area with initial on-site training. Bilingual English/Spanish skills are a plus, and prior Athena EMR experience is preferred.

Qualificações

• Two years+ of experience in a high-volume call center.
• Bilingual English/Spanish preferred.
• Experience with medical terminology and scheduling software.
• Knowledge of privacy and data protection regulations.

Responsabilidades

• Handle incoming calls from patients, providers, and partners professionally and efficiently.
• Schedule appointments and manage the calendar with medical staff preferences.
• Input and update patient demographics, medical history, and insurance in the EHR system.
• Facilitate communication between patients and medical staff for follow-ups and urgent messages.
• Resolve scheduling conflicts and address patient concerns with empathy.
• Participate in ongoing training on medical office procedures and compliance.

Conhecimentos

Call center experience

Bilingual English/Spanish

Proficient scheduling systems

Confidentiality/compliance

Formação académica

High school diploma or equivalent

Medical receptionist training/certification (plus)

Ferramentas

Athena EMR

Descrição da oferta de emprego

Alpine is seeking a highly organized Patient Services Representative to join our centralized call center. You will handle patient and provider inquiries, schedule appointments, and coordinate with medical staff while ensuring HIPAA compliance and accurate data entry.

The role offers hybrid/remote work in the McAllen, TX area with initial on-site training. Bilingual English/Spanish skills are a plus, and prior Athena EMR experience is preferred.