Bilingual Patient Access Specialist (Spanish/English)

Astrana-Health-1; Houston (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Astrana-Health-1 in Houston seeks a Patient Services Specialist I to support front office operations, appointments, referrals, authorizations, and registration.

The role requires fluent English and Spanish, strong customer service, and accuracy in EMR/EHR data while coordinating with patients, providers, and payers in a fast-paced clinic.

On-site position at 509 W Tidwell Suite 200, Houston, TX; compensation $17.00-$21.00 per hour; full-time, benefits vary.

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish required.
• Medical office experience preferred.
• Ability to multitask and prioritize in a fast-paced healthcare environment.
• Experience with referrals, authorizations, scheduling, or patient registration preferred.
• Knowledge of EMR/EHR systems.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide exceptional customer service by greeting patients, managing check-in and check-out processes, and assisting with patient inquiries.
• Schedule, reschedule, and confirm appointments while supporting efficient patient access and clinic operations.
• Process and track referrals, authorizations, and pre-certifications while coordinating with insurance carriers, provider offices, and patients.
• Verify insurance eligibility, collect copays, and maintain accurate patient registration and demographic information.
• Coordinate follow-up appointments, specialty care referrals, and diagnostic testing to support continuity of care.
• Maintain accurate electronic medical records and supporting documentation.
• Partner with providers, medical assistants, and care teams to improve patient flow, close care gaps, and enhance patient satisfaction.
• Perform other duties as assigned in support of clinic operations and patient care.

Skills

Bilingual (Spanish)

Customer service

Communication

Organizational skills

Education

High school diploma

Job description

Astrana-Health-1 in Houston seeks a Patient Services Specialist I to support front office operations, appointments, referrals, authorizations, and registration.

The role requires fluent English and Spanish, strong customer service, and accuracy in EMR/EHR data while coordinating with patients, providers, and payers in a fast-paced clinic.

On-site position at 509 W Tidwell Suite 200, Houston, TX; compensation $17.00-$21.00 per hour; full-time, benefits vary.