Bilingual Patient Support Agent (EN/ES) - In-Person

Open Eyes Vision Center; Fort Worth (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Open Eyes Vision Center in Fort Worth, TX is seeking a bilingual Call Center Customer Service Agent to provide friendly, accurate patient support in English and Spanish. You will handle incoming calls, schedule appointments, and explain services and benefits. This role emphasizes warmth, organization, and collaboration with clinic teams.

Experience in medical offices or call centers is a plus, but not required; training and ongoing support are provided in a team-focused environment.

Qualifications

• Fluent in English and Spanish (required).
• Outstanding customer service and warm phone presence.
• Strong attention to detail and accuracy.
• Positive, team-player mindset.
• Organized and able to multitask in a busy environment.
• Comfortable using computers and scheduling systems.
• Medical office or call center experience preferred.

Responsibilities

• Answer incoming calls with professionalism and warmth in both English and Spanish
• Schedule and confirm patient appointments accurately
• Enter and update patient information in our system
• Help patients understand services, benefits, and next steps
• Support smooth communication between clinics and patients
• Maintain clear, accurate documentation of interactions

Skills

Bilingual EN/ES

Customer service

Attention to detail

Team player

Multitasking

Scheduling software

Tools

Scheduling systems

Job description

Open Eyes Vision Center in Fort Worth, TX is seeking a bilingual Call Center Customer Service Agent to provide friendly, accurate patient support in English and Spanish. You will handle incoming calls, schedule appointments, and explain services and benefits. This role emphasizes warmth, organization, and collaboration with clinic teams.

Experience in medical offices or call centers is a plus, but not required; training and ongoing support are provided in a team-focused environment.