Bilingual Call Center Specialist – Ophthalmology (On-Site)

Family Eye Physicians; Oakbrook Terrace (IL); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Family Eye Physicians is seeking a friendly Call Center Representative to handle appointment scheduling, patient registration, insurance verification, and general inquiries in a high-volume, on-site role at our Oak Brook Terrace office. This bilingual position requires English/Spanish fluency, strong communication, and multitasking skills.

Proficiency with EMR/practice management software and scheduling is expected, supporting a smooth patient experience and accurate records.

Qualifications

• High school diploma or equivalent.
• Strong communication, active listening, and phone etiquette skills.
• Bilingual fluency in English and Spanish (written and verbal).
• Familiarity with medical insurance plans and verification.
• Experience with EMR/practice management software and scheduling.
• Previous ophthalmology or optometry office experience.

Responsabilités

• Appointment Scheduling and Management.
• Answer incoming calls in a courteous, professional manner.
• Schedule, reschedule, and cancel patient appointments per practice guidelines.
• Accurately document scheduling changes and follow protocols to optimize provider schedules.
• New Patient Registration.
• Register new patients and update existing records in the practice management system.
• Collect and verify complete patient demographic information prior to visits.
• Insurance Verification.
• Collect primary/secondary insurance details and verify coverage eligibility.
• Identify coverage issues, high balances, or referral/authorization requirements and route appropriately.
• Patient Customer Service and General Inquiries.
• Answer patient questions regarding locations, hours, policies, and availability.
• Route billing, medical records, prescription, and clinical inquiries to the correct department.
• Handle concerns professionally and maintain a compassionate, patient-focused attitude.

Connaissances

Bilingual English/Spanish

Phone etiquette

Active listening

Multitasking

Customer service

Formation

High school diploma or equivalent

Outils

EMR / practice management software

Scheduling software

Description du poste

Family Eye Physicians is seeking a friendly Call Center Representative to handle appointment scheduling, patient registration, insurance verification, and general inquiries in a high-volume, on-site role at our Oak Brook Terrace office. This bilingual position requires English/Spanish fluency, strong communication, and multitasking skills.

Proficiency with EMR/practice management software and scheduling is expected, supporting a smooth patient experience and accurate records.