Bilingual Ophthalmology Call Center Specialist (Spanish)

Family Eye Physicians; Oakbrook Terrace (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Family Eye Physicians seeks a friendly Ophthalmology Call Center Representative (Bi-lingual Spanish) to manage appointment scheduling, patient registration, insurance verification, and general inquiries on site at our Oak Brook Terrace office. The role emphasizes compassionate, patient-focused communication and accurate record keeping.

The ideal candidate will be fluent in English and Spanish, have experience with EMR/practice management software, and possess excellent multitasking and phone

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish required (written and verbal).
• Experience with EMR/practice management software.
• Experience in ophthalmology or optometry office preferred.

Responsibilities

• Handle appointment scheduling, patient registration, insurance verification, and general inquiries on site.
• Register new patients and update records in the practice management system.
• Verify insurance details and determine coverage, referrals, or authorizations as needed.
• Provide patient service by answering questions about locations, hours, policies, and availability; route inquiries to appropriate departments.

Skills

Bilingual English/Spanish

Communication

Active listening

Phone etiquette

Basic computer skills

Multitasking

EMR/practice management software

Education

High school diploma or equivalent

Tools

EMR/practice management software

Scheduling software

Job description

Family Eye Physicians seeks a friendly Ophthalmology Call Center Representative (Bi-lingual Spanish) to manage appointment scheduling, patient registration, insurance verification, and general inquiries on site at our Oak Brook Terrace office. The role emphasizes compassionate, patient-focused communication and accurate record keeping.

The ideal candidate will be fluent in English and Spanish, have experience with EMR/practice management software, and possess excellent multitasking and phone