Bilingual Ophthalmology Call Center Specialist

Family Eye Physicians; Oak Brook (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Family Eye Physicians is seeking a friendly Ophthalmology Call Center Representative to handle appointment scheduling, patient registration, insurance verification, and general inquiries in a high-volume on-site role at our Oak Brook Terrace, IL office.

The ideal candidate is bilingual in English and Spanish, has strong communication and multitasking skills, and is comfortable navigating EMR and practice management software to support efficient patient care and timely billing processes.

Qualifications

• High school diploma or equivalent.
• Strong communication, active listening, and phone etiquette.
• Basic computer proficiency and multitasking in a busy environment.
• Bilingual English/Spanish (written and verbal).
• Familiarity with medical insurance plans (Medicare, Medicaid, commercial) and verification.
• Experience with EMR/practice management software and scheduling.
• Previous ophthalmology or optometry office experience.

Responsibilities

• Appointment Scheduling and Management: Answer incoming calls in a courteous, professional manner.
• Schedule, reschedule, and cancel patient appointments per practice guidelines.
• Document scheduling changes and follow protocols to optimize provider schedules.
• New Patient Registration: Register new patients and update existing records in the practice management system.
• Collect and verify complete patient demographic information prior to visits.
• Insurance Verification: Collect primary/secondary insurance details and verify coverage eligibility.
• Identify coverage issues, high balances, or referral/authorization requirements and route appropriately.
• Patient Customer Service and General Inquiries: Answer patient questions regarding locations, hours, policies, and availability.
• Route billing, medical records, prescription, and clinical inquiries to the correct department.
• Handle concerns professionally and maintain a compassionate, patient-focused attitude.

Skills

Bilingual: English/Spanish

Call center communication

Phone etiquette

Multitasking

EMR / practice management software

Education

High school diploma or equivalent

Tools

EMR / practice management software

Job description

Family Eye Physicians is seeking a friendly Ophthalmology Call Center Representative to handle appointment scheduling, patient registration, insurance verification, and general inquiries in a high-volume on-site role at our Oak Brook Terrace, IL office.

The ideal candidate is bilingual in English and Spanish, has strong communication and multitasking skills, and is comfortable navigating EMR and practice management software to support efficient patient care and timely billing processes.