Bilingual Eye Care Scheduling Specialist

Ascend Vision; McAllen (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Thurmond Eye Associates/Ascend Vision Partners in McAllen, TX seeks a Patient Support Agent to warmly assist patients and providers. You will schedule appointments, collect insurance details, and direct calls to the appropriate clinic, ensuring smooth patient flow.

The role requires bilingual English/Spanish abilities, high school diploma, and experience in call center or customer service setting. Join a team focused on compassionate eye care and excellent patient experiences.

Qualifications

• High school diploma or equivalent preferred.
• Call Center, Customer Service or related experience preferred.
• Bilingual (English/Spanish) required and preferred.

Responsibilities

• Communicates with patients via phone in a cordial, professional manner.
• Registers new patients and schedules appointments.
• Logs patient communication within patient chart.
• Fills patient cancellation slots to keep providers' schedules booked.
• Improves patient satisfaction by meeting quality measures.
• Verifies and updates patient data and insurance for accurate billing.

Skills

Customer Service

Bilingual English/Spanish

Call Center

Education

High school diploma or equivalent

Job description

Thurmond Eye Associates/Ascend Vision Partners in McAllen, TX seeks a Patient Support Agent to warmly assist patients and providers. You will schedule appointments, collect insurance details, and direct calls to the appropriate clinic, ensuring smooth patient flow.

The role requires bilingual English/Spanish abilities, high school diploma, and experience in call center or customer service setting. Join a team focused on compassionate eye care and excellent patient experiences.