Bilingual Customer Service Agent Medical Practice

Open Eyes Vision Center; Fort Worth (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Open Eyes Vision Center in Fort Worth, TX is seeking a bilingual Call Center Customer Service Agent to provide friendly, accurate patient support in English and Spanish. You will handle incoming calls, schedule appointments, and explain services and benefits. This role emphasizes warmth, organization, and collaboration with clinic teams.

Experience in medical offices or call centers is a plus, but not required; training and ongoing support are provided in a team-focused environment.

Qualifications

• Fluent in English and Spanish (required).
• Outstanding customer service and warm phone presence.
• Strong attention to detail and accuracy.
• Positive, team-player mindset.
• Organized and able to multitask in a busy environment.
• Comfortable using computers and scheduling systems.
• Medical office or call center experience preferred.

Responsibilities

• Answer incoming calls with professionalism and warmth in both English and Spanish
• Schedule and confirm patient appointments accurately
• Enter and update patient information in our system
• Help patients understand services, benefits, and next steps
• Support smooth communication between clinics and patients
• Maintain clear, accurate documentation of interactions

Skills

Bilingual EN/ES

Customer service

Attention to detail

Team player

Multitasking

Scheduling software

Tools

Scheduling systems

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Pay

$15-$17.50 per hour based on experience

Schedule

Full-time

Location

In person

Requirement

Fluent in English and Spanish

We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.

What You’ll Do

• Answer incoming calls with professionalism and warmth in both English and Spanish
• Schedule and confirm patient appointments accurately
• Enter and update patient information in our system
• Help patients understand services, benefits, and next steps
• Support smooth communication between clinics and patients
• Maintain clear, accurate documentation of interactions

What We’re Looking For

• Fluency in both English and Spanish (required)
• Outstanding customer service skills and a friendly phone presence
• Strong attention to detail and accuracy
• Positive, team-player mindset
• Organized and able to multitask in a busy environment
• Comfortable using computers and scheduling systems
• Medical office or call center experience preferred (not required)

We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Paid time off
• Training and ongoing support in a collaborative team environment
• Bonuses
• Employee Discounts