Bilingual Patient Support Agent – Eye Care Call Center

Ascend Vision; Weslaco (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Thurmond Eye Associates in Texas is seeking a Patient Support Agent (call center representative) to provide a welcoming environment for patients and providers. The role schedules appointments, collects demographic and insurance information, and inputs data into the EHR with professionalism.

Responsibilities include handling calls, updating patient records, maintaining accurate schedules, and ensuring high patient satisfaction.

Qualifications

• High school diploma or equivalent, preferred
• Call Center, Customer Service or other related experience, preferred
• Bilingual (English/Spanish), required

Responsibilities

• Answers phones in a timely and professional manner
• Schedules patients with providers via incoming and outbound calls
• Obtains and inputs insurance information; directs calls accordingly
• Maintains patient charts with all communications and updates scheduling
• Works with online scheduling system and EHR to verify patient data

Skills

Customer Service

Bilingual English/Spanish

Desktop computer

Medical knowledge

Education

High school diploma or equivalent

Tools

EHR system

Online scheduling system

Job description

Thurmond Eye Associates in Texas is seeking a Patient Support Agent (call center representative) to provide a welcoming environment for patients and providers. The role schedules appointments, collects demographic and insurance information, and inputs data into the EHR with professionalism.

Responsibilities include handling calls, updating patient records, maintaining accurate schedules, and ensuring high patient satisfaction.