Bilingual Patient Access & Scheduling Specialist

Community Health Center, Inc; Stamford (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

403(b) plan with discretionary company

Paid time off

Paid parental leave

Paid holidays

Tuition Reimbursement

Job summary

Community Health Center, Inc. is seeking a Patient Service Associate to greet and schedule patients, manage a busy phone system and contribute to a positive, efficient reception area.

You will handle patient demographics, insurance data, and payments while maintaining confidentiality and accuracy in the EHR. Responsibilities include daily schedule reviews, appointment coordination, and escalation of issues to site leads.

Qualifications

• Associates degree in medical office or medical assisting is required.
• Bilingual skills, Spanish speaking, required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask in a busy reception/clinical environment.
• Healthcare experience preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee the reception area atmosphere.
• Greet patients and assist visitors as appropriate.
• Review schedules daily for accuracy and availability.
• Schedule and reschedule appointments per CHC guidelines.
• Collect, verify and update patient demographics and insurance information.
• Reconcile daily patient visits and verify insurance status.
• Collect payments and assist with payment plans or sliding fee applications.
• Complete end-of-day reporting and balance records.
• Answer and direct calls; document in EHR per CHC guidelines.
• Ensure forms are completed and scanned into EHR.

Skills

Spanish language

Multitasking

Customer service

Verbal communication

Written communication

Education

Associate or medical office degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Community Health Center, Inc. is seeking a Patient Service Associate to greet and schedule patients, manage a busy phone system and contribute to a positive, efficient reception area.

You will handle patient demographics, insurance data, and payments while maintaining confidentiality and accuracy in the EHR. Responsibilities include daily schedule reviews, appointment coordination, and escalation of issues to site leads.