Bilingual Patient Services Specialist

Providence Community Health Centers; Providence (RI); On-site; USD 36,000 - 54,000; Full time

Job summary

Providence Community Health Centers in Providence, RI is seeking a Patient Services Representative to greet and enroll patients, verify identity and insurance, and record information using an automated system. The role supports the clinical care team with timely communication and patient-centered service.

This position requires a high school diploma or equivalent and training in medical secretary or patient services, plus insurance knowledge, strong English communication, and proficiency with

Qualifications

• High School diploma or equivalent required.
• Completion of a medical secretary program, a patient services program or a similar training program required.
• Basic knowledge of insurance plans gained through experience or education required.
• Ability to accurately enter information into EMR database required.
• Basic computer literacy and excellent writing skills are essential.
• Effective telephone skills needed to receive/relay and place telephone calls throughout the day.
• Ability to speak, write and read English to interpret/translate medical and social conditions.

Responsibilities

• Greets, registers and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and entering all required information using an automated system.
• Completes all processing required to document visit and receive payment. Maintains appointment schedules within guidelines.
• Provides communication services within the health center and between the health center and the patient community. Acts as interpreter/cultural broker when filling a bilingual position.
• Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team toward coordinated patient centered care.
• Follows up by contacting patients who did not keep appointments to reschedule and reaches out to patients due for 6 month and past-due appointments.
• Maintains client confidentiality at all levels of interaction.

Job description

Providence Community Health Centers in Providence, RI is seeking a Patient Services Representative to greet and enroll patients, verify identity and insurance, and record information using an automated system. The role supports the clinical care team with timely communication and patient-centered service.

This position requires a high school diploma or equivalent and training in medical secretary or patient services, plus insurance knowledge, strong English communication, and proficiency with