Bilingual Patient Services Specialist

Moses Weitzman Health System; Stamford (CT); On-site; USD 30,000 - 34,000; Full time

Job summary

The Moses/Weitzman Health System is seeking a Patient Service Associate to greet patients, manage our front desk, and serve as the first point of contact for patients and visitors in Stamford, CT. You will help schedule appointments, verify insurance, collect payments, and document demographics in the EHR, all while ensuring HIPAA compliance.

You will work in a busy, patient-focused environment, supporting billing activities, answer phones, and maintain a welcoming reception area.

Qualifications

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, Required
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Responsibilities

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
• Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
• Consistently ensure and maintain patient confidentiality
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Organization

Education

Associates degree

Tools

Microsoft PowerPoint

Excel

Word

Job description

The Moses/Weitzman Health System is seeking a Patient Service Associate to greet patients, manage our front desk, and serve as the first point of contact for patients and visitors in Stamford, CT. You will help schedule appointments, verify insurance, collect payments, and document demographics in the EHR, all while ensuring HIPAA compliance.

You will work in a busy, patient-focused environment, supporting billing activities, answer phones, and maintain a welcoming reception area.