Front Desk Patient Services Specialist

Community Health Center, Inc; New London (CT); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness Benefits

403(b) Plan with Company Match

Paid time off & Holidays

Parental Leave

Job summary

The Moses/Weitzman Health System operation, Community Health Center, Inc in New London, CT, seeks a Patient Service Associate to greet and schedule patients, manage our busy phone system, and maintain confidential patient data. This role emphasizes excellent customer service, accuracy in data entry, and adherence to CHC guidelines.

You will balance daily tasks, support insurance verification, collect copays, and assist patients with payment plans, while ensuring HIPAA compliance and smooth

Qualifications

• Associates degree in medical office or medical assistant required.
• Bilingual Spanish speaking required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in medical, dental, or behavioral health preferred.
• Experience with Microsoft PowerPoint, Excel, Word preferred.

Responsibilities

• Patient experience: Provide exceptional customer service to all patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and other visitors to the agency and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
• Collect, verify, update and document patient demographics, insurance information and forms.
• Reconcile patient visits daily.
• Verify active insurance coverage and status and update information as necessary.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date.
• Complete end of day reporting and ensure records balance.
• Phones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines.
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols.
• HIPAA: Consistently ensure and maintain patient confidentiality.
• Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement.
• Supports manager in monitoring inventory of supplies for the office.
• Meet and exceed assigned individual and departmental goals.
• Other duties and projects as assigned

Skills

Customer service

Bilingual Spanish

Multitask

Verbal communication

Written communication

Problem solving

Organizational skills

Healthcare experience

Education

Associates degree in medical office or medical assistant

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

The Moses/Weitzman Health System operation, Community Health Center, Inc in New London, CT, seeks a Patient Service Associate to greet and schedule patients, manage our busy phone system, and maintain confidential patient data. This role emphasizes excellent customer service, accuracy in data entry, and adherence to CHC guidelines.

You will balance daily tasks, support insurance verification, collect copays, and assist patients with payment plans, while ensuring HIPAA compliance and smooth