Patient Services Representative

Providence Community Health Centers; Providence (RI); On-site; USD 36,000 - 54,000; Full time

Job summary

Providence Community Health Centers in Providence, RI is seeking a Patient Services Representative to greet and enroll patients, verify identity and insurance, and record information using an automated system. The role supports the clinical care team with timely communication and patient-centered service.

This position requires a high school diploma or equivalent and training in medical secretary or patient services, plus insurance knowledge, strong English communication, and proficiency with

Qualifications

• High School diploma or equivalent required.
• Completion of a medical secretary program, a patient services program or a similar training program required.
• Basic knowledge of insurance plans gained through experience or education required.
• Ability to accurately enter information into EMR database required.
• Basic computer literacy and excellent writing skills are essential.
• Effective telephone skills needed to receive/relay and place telephone calls throughout the day.
• Ability to speak, write and read English to interpret/translate medical and social conditions.

Responsibilities

• Greets, registers and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and entering all required information using an automated system.
• Completes all processing required to document visit and receive payment. Maintains appointment schedules within guidelines.
• Provides communication services within the health center and between the health center and the patient community. Acts as interpreter/cultural broker when filling a bilingual position.
• Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team toward coordinated patient centered care.
• Follows up by contacting patients who did not keep appointments to reschedule and reaches out to patients due for 6 month and past-due appointments.
• Maintains client confidentiality at all levels of interaction.

Job description

For six years running, Providence Community Health Centers has been named a Best Places to Work and RI Healthiest Employer by Providence Business News. This is a great opportunity to join PCHC as a Patient Services Representative.

SUMMARY

Represents PCHC as the primary greeter, creating a welcoming environment. Communicates with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way. Works as a key member of the clinical care team by performing duties in a collaborative way.

Education/Qualifications

• High School diploma or equivalent required. Completion of a medical secretary program, a patient services program or a similar training program required.
• Basic knowledge of insurance plans gained through experience or education required.
• Ability to accurately enter information into EMR database required.
• Basic computer literacy and excellent writing skills are essential. Medical, optometry or dental terminology helpful.
• Effective telephone skills needed to receive/relay and place telephone calls continually throughout the day. Clear diction and unhampered conversational skills allowing for effective communication with a multicultural/multiethnic/multilingual patient community is essential.
• Ability to speak, write and read English so as to accurately interpret/translate medical and social conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties & Responsibilities:

• Greets, registers and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and soliciting and entering all required information using an automated system. Completes all processing required to document visit and receive payment. Maintains physicians' and dentists' appointment schedules within guidelines.
• Provides communication services within the health center and between the health center and the patient community. Functions as interpreter/cultural broker when filling a bilingual position.
• Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of PCHC’s patient care management plan. Effectively able to perform and communicate individual task within role in the process.
• Follows up by calling did not keep appointment (DNKA) patients in order to reschedule. Reaches out to patients due for 6 month and past-due appointments.
• Maintains client confidentiality at all levels of interaction.
• The above listing of duties is not meant to be all inclusive. However, the Employer will not ask any Employee to routinely perform a task unrelated to the above-mentioned duties.