Patient Services & Care Coordination Specialist

Providence Community Health Centers; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Providence Community Health Centers in Rhode Island is seeking a Patient Services Representative to greet and enroll patients, verify identity, insurance, and financial information, and document visits using an automated system.

As a critical member of the clinical care team, you will coordinate care with care providers, support multilingual communication, and assist in maintaining appointment schedules. This role emphasizes confidentiality and compassionate service.

Qualifications

• High school diploma or equivalent required.
• Completion of a medical secretary or patient services program or similar training required.
• Basic knowledge of insurance plans gained through experience or education required.
• Ability to accurately enter information into EMR database required.
• Basic computer literacy and excellent writing skills are essential.
• Effective telephone skills needed to receive/relay and place calls; clear diction and multilingual communication is essential.
• Ability to speak, write and read English to interpret/translate medical and social conditions.

Responsibilities

• Greets, registers and enrolls patients, verifying identity, insurance and financial information, and entering required data in an automated system.
• Maintains appointment schedules within guidelines and documents visit payments.
• Provides communication services within the health center and with the patient community, acting as interpreter/cultural broker when needed.
• Supports coordinated care by working with health care team toward patient-centered goals.
• Follows up with did-not-keep-appointment (DNKA) patients to reschedule and reach out for due appointments.
• Maintains client confidentiality at all levels of interaction.

Skills

Telephone skills

Medical terminology

EMR data entry

Written communication

English proficiency

Education

High School diploma or equivalent

Medical secretary / patient services training program

Tools

EMR software

Job description

Providence Community Health Centers in Rhode Island is seeking a Patient Services Representative to greet and enroll patients, verify identity, insurance, and financial information, and document visits using an automated system.

As a critical member of the clinical care team, you will coordinate care with care providers, support multilingual communication, and assist in maintaining appointment schedules. This role emphasizes confidentiality and compassionate service.