Patient Services Representative

The-Providence-Community-Health-Centers,-Inc.; Providence (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Providence Community Health Centers is seeking a Patient Services Representative to be the welcoming face of the clinic, handling registrations and coordinating with the clinical team. You will verify identity and insurance information, document visits, and support communication between patients and staff.

As a vital member of the care team, you will assist with appointment scheduling, maintain confidentiality, and communicate with a diverse patient population.

Qualifications

• High School diploma or equivalent; completion of a medical secretary or patient services program is required.
• Basic knowledge of insurance plans.
• Ability to accurately enter information into EMR database.
• Basic computer literacy and excellent writing skills are essential.
• Effective telephone skills and clear diction for multilingual patient communication.
• Ability to speak, write and read English to interpret/translate medical and social conditions.

Responsibilities

• Greets, registers and enrolls all incoming and exiting patients, verifying identity, insurance and financial information and entering required data in an automated system.
• Provides communication services within the health center and between the health center and patient community; may serve as interpreter/cultural broker for bilingual positions.
• Coordinates care with the Health Care Team to achieve coordinated patient-centered care and supports the care management plan.
• Follows up with patients who DNKA to reschedule and reaches out for due or past-due appointments.
• Maintains client confidentiality at all levels of interaction.

Skills

Telephone skills

Written communication

English language proficiency

Medical terminology helpful

Education

High School diploma or equivalent

Medical secretary/patient services program

Tools

EMR database

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 30-40 hours Indiv Contrib-Union Providence, RI, US

11 days ago Requisition ID: 4314

For six years running, Providence Community Health Centers has been named a Best Places to Work and RI Healthiest Employer by Providence Business News. This is a great opportunity to join PCHC as a Patient Services Representative.

SUMMARY

Represents PCHC as the primary greeter, creating a welcoming environment. Communicates with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way. Works as a key member of the clinical care team by performing duties in a collaborative way.

Education/Qualifications

• High School diploma or equivalent required. Completion of a medical secretary program, a patient services program or a similar training program required.
• Basic knowledge of insurance plans gained through experience or education required.
• Ability to accurately enter information into EMR database required.
• Basic computer literacy and excellent writing skills are essential. Medical, optometry or dental terminology helpful.
• Effective telephone skills needed to receive/relay and place telephone calls continually throughout the day. Clear diction and unhampered conversational skills allowing for effective communication with a multicultural/multiethnic/multilingual patient community is essential.
• Ability to speak, write and read English so as to accurately interpret/translate medical and social conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties & Responsibilities:

• Greets, registers and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and soliciting and entering all required information using an automated system. Completes all processing required to document visit and receive payment. Maintains physicians' and dentists’ appointment schedules within guidelines.
• Provides communication services within the health center and between the health center and the patient community. Functions as interpreter/cultural broker when filling a bilingual position.
• Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of PCHC’s patient care management plan. Effectively able to perform and communicate individual task within role in the process.
• Follows up by calling did not keep appointment (DNKA) patients in order to reschedule. Reaches out to patients due for 6 month and past-due appointments.
• Maintains client confidentiality at all levels of interaction.
• The above listing of duties is not meant to be all inclusive. However, the Employer will not ask any Employee to routinely perform a task unrelated to the above-mentioned duties.