Patient Services Representative

Providence Community Health Centers; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Providence Community Health Centers in Rhode Island is seeking a Patient Services Representative to greet and enroll patients, verify identity, insurance, and financial information, and document visits using an automated system.

As a critical member of the clinical care team, you will coordinate care with care providers, support multilingual communication, and assist in maintaining appointment schedules. This role emphasizes confidentiality and compassionate service.

Qualifications

• High school diploma or equivalent required.
• Completion of a medical secretary or patient services program or similar training required.
• Basic knowledge of insurance plans gained through experience or education required.
• Ability to accurately enter information into EMR database required.
• Basic computer literacy and excellent writing skills are essential.
• Effective telephone skills needed to receive/relay and place calls; clear diction and multilingual communication is essential.
• Ability to speak, write and read English to interpret/translate medical and social conditions.

Responsibilities

• Greets, registers and enrolls patients, verifying identity, insurance and financial information, and entering required data in an automated system.
• Maintains appointment schedules within guidelines and documents visit payments.
• Provides communication services within the health center and with the patient community, acting as interpreter/cultural broker when needed.
• Supports coordinated care by working with health care team toward patient-centered goals.
• Follows up with did-not-keep-appointment (DNKA) patients to reschedule and reach out for due appointments.
• Maintains client confidentiality at all levels of interaction.

Skills

Telephone skills

Medical terminology

EMR data entry

Written communication

English proficiency

Education

High School diploma or equivalent

Medical secretary / patient services training program

Tools

EMR software

Job description

For six years running, Providence Community Health Centers has been named a "Best Places to Work" and RI Healthiest Employer by Providence Business News. This is a great opportunity to join PCHC as a Patient Services Representative.

SUMMARY

Represents PCHC as the primary greeter, creating a welcoming environment. Communicates with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way. Works as a key member of the clinical care team by performing duties in a collaborative way.

Education/Qualifications

• High School diploma or equivalent required. Completion of a medical secretary program, a patient services program or a similar training program required.
• Basic knowledge of insurance plans gained through experience or education required.
• Ability to accurately enter information into EMR database required.
• Basic computer literacy and excellent writing skills are essential. Medical, optometry or dental terminology helpful.
• Effective telephone skills needed to receive/relay and place telephone calls continually throughout the day. Clear diction and unhampered conversational skills allowing for effective communication with a multicultural/multiethnic/multilingual patient community is essential.
• Ability to speak, write and read English so as to accurately interpret/translate medical and social conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, registers and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and soliciting and entering all required information using an automated system. Completes all processing required to document visit and receive payment. Maintains physicians' and dentists’ appointment schedules within guidelines.
• Provides communication services within the health center and between the health center and the patient community. Functions as interpreter/cultural broker when filling a bilingual position.
• Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of PCHC’s patient care management plan. Effectively able to perform and communicate individual task within role in the process.
• Follows up by calling did not keep appointment (DNKA) patients in order to reschedule. Reaches out to patients due for 6 month and past-due appointments.
• Maintains client confidentiality at all levels of interaction.
• The above listing of duties is not meant to be all inclusive. However, the Employer will not ask any Employee to routinely perform a task unrelated to the above-mentioned duties.