Bilingual Patient Services Specialist

California Rehabilitation and Sports Therapy; Lakewood (CA); Sur place; USD 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical plan

Vision plan

Dental plan

Paid time off

Student loan repayment

Résumé du poste

Cal Rehab & Sports Therapy is hiring a Patient Services Representative in Lakewood, CA. The role centers on delivering exceptional front-office support, greeting patients, managing appointments, verifying information, and ensuring a smooth patient experience in a busy clinic.

The position requires a high school diploma at minimum, plus healthcare or customer service experience. Bilingual English/Spanish is strongly preferred; the clinic offers competitive benefits and supportive team culture.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Experience in customer service; healthcare setting preferred.
• Proficiency with office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy handling patient information and documentation.
• Fluent in both English and Spanish languages.

Responsabilités

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation.
• Help create a positive work environment and clinic culture by addressing patient needs during therapy transitions.

Connaissances

Customer service

Office software

Interpersonal skills

Attention to detail

Bilingual English/Spanish

Formation

High school diploma or equivalent

Healthcare administration education a plus

Outils

Scheduling systems

Description du poste

Cal Rehab & Sports Therapy is hiring a Patient Services Representative in Lakewood, CA. The role centers on delivering exceptional front-office support, greeting patients, managing appointments, verifying information, and ensuring a smooth patient experience in a busy clinic.

The position requires a high school diploma at minimum, plus healthcare or customer service experience. Bilingual English/Spanish is strongly preferred; the clinic offers competitive benefits and supportive team culture.