Bilingual Patient Service Rep (Spanish) - Call Center

TrueCare; Vista (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Low-cost health, dental, vision & life

Job summary

TrueCare in Vista, CA is seeking a Patient Service Representative to deliver compassionate, high-quality care to patients in the call center and front desk. You will handle inquiries, schedule appointments, and help maintain accurate patient records.

This role requires a high school diploma and at least one year in a healthcare call center, plus proficiency with data entry and Microsoft Office. You will work in office hours with weekend rotation.

Qualifications

• High school diploma or the equivalent.
• At least 1 year of call center experience in a healthcare setting.
• Experience with data entry and Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Professionally respond to patient inquiries via phone, text, and other platforms.
• Enter and maintain demographic information in the EHR, schedule appointments.
• Answer general questions about services, send messages to clinical staff, and forward calls for triage.

Skills

Call center experience

Data entry

Communication skills

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

TrueCare in Vista, CA is seeking a Patient Service Representative to deliver compassionate, high-quality care to patients in the call center and front desk. You will handle inquiries, schedule appointments, and help maintain accurate patient records.

This role requires a high school diploma and at least one year in a healthcare call center, plus proficiency with data entry and Microsoft Office. You will work in office hours with weekend rotation.