Patient Services Specialist – Healthcare Admin & Front Desk

Physical Rehabilitation Network, LLC.; Concord (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Student loan repayment options

Clinical incentive opportunities

Job summary

California Rehabilitation & Sports Therapy is hiring a Patient Services Representative in Concord, CA. You will greet patients, schedule appointments, verify insurance details, and support a smooth, welcoming clinic experience.

The role emphasizes strong customer service, accurate documentation, and collaboration with clinical staff. Competitive benefits and a supportive work environment are offered.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring patient needs are met during transitions of therapy.
• Maintain patient records and ensure documentation is complete and accurate.
• Keep front office area neat, tidy and organized; assist with front office tasks when downtime occurs.
• Coordinate with clinical staff to ensure seamless patient experience.
• L liaise between patients, clinical staff, and other departments; communicate clearly and professionally.
• Manage inventory and order office supplies as needed; participate in team meetings for process improvements.
• Ensure cleanliness and organization of therapy areas and equipment; daily equipment cleaning, etc.

Skills

Customer service

Office software

Scheduling systems

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Job description

California Rehabilitation & Sports Therapy is hiring a Patient Services Representative in Concord, CA. You will greet patients, schedule appointments, verify insurance details, and support a smooth, welcoming clinic experience.

The role emphasizes strong customer service, accurate documentation, and collaboration with clinical staff. Competitive benefits and a supportive work environment are offered.