Bilingual Patient Services Specialist

Neighborhood Healthcare; Escondido (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Neighborhood Healthcare in Escondido, CA is hiring a Patient Services Representative to ensure smooth patient access, scheduling, and a positive first impression. You will manage calls, registrations, and appointment workflows in a fast-paced clinic.

The role requires a high school diploma, at least one year of customer service, and bilingual English/Spanish. Experience with electronic medical records and multi-line phones is preferred, and you will collaborate with providers and care teams to

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required; healthcare setting preferred.
• Experience with electronic medical records and multi-line phones preferred.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Serve as first point of contact for patients, visitors, and calls.
• Greet patients courteously and assist with scheduling and registration.
• Schedule, reschedule, and confirm appointments in the scheduling system.
• Provide appointment reminders and visit preparation instructions.
• Maintain accurate scheduling workflows and patient records.
• Coordinate with providers and clinical staff on scheduling needs.
• Verify demographics and insurance information; collect payments when applicable.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High school diploma/GED

Job description

Neighborhood Healthcare in Escondido, CA is hiring a Patient Services Representative to ensure smooth patient access, scheduling, and a positive first impression. You will manage calls, registrations, and appointment workflows in a fast-paced clinic.

The role requires a high school diploma, at least one year of customer service, and bilingual English/Spanish. Experience with electronic medical records and multi-line phones is preferred, and you will collaborate with providers and care teams to