Bilingual Patient Services Rep – Call Center (Full-Time)

Western North Carolina Community Health Services; Chicago (IL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Free telehealth service for you and你的家

Job summary

Western NC Community Health Services (WNCCHS) in Chicago is seeking a Patient Services Representative (PSR) – Call Center on-site at the Minnie Jones Health Center. The role supports patient calls, routes inquiries, handles registration, and verifies eligibility during regular weekday hours (Monday–Friday).

The position is full-time and benefits from a caring, patient-centered environment. Candidates with CNA/MA backgrounds or experience in medical office settings are preferred.

Qualifications

• Experience in customer-facing roles in a service-related environment.
• Preferred CNA or Medical Assistant background.
• Bilingual English/Spanish is highly desirable.
• Knowledge of sliding fee scale processes is required.
• High School diploma or equivalent is required.

Responsibilities

• Provide phone coverage during business hours in a call center.
• Assist patients with call routing, registration, and basic inquiries.
• Verify patient eligibility and communicate with diverse populations.
• Maintain compassionate, sensitive communication with all patients.

Skills

Customer service

Bilingual English/Spanish

Medical office experience

CNA/MA background

Sliding fee scale experience

Education

High School diploma or equivalent

Job description

Western NC Community Health Services (WNCCHS) in Chicago is seeking a Patient Services Representative (PSR) – Call Center on-site at the Minnie Jones Health Center. The role supports patient calls, routes inquiries, handles registration, and verifies eligibility during regular weekday hours (Monday–Friday).

The position is full-time and benefits from a caring, patient-centered environment. Candidates with CNA/MA backgrounds or experience in medical office settings are preferred.